Frequently Asked Questions
Gear up for your next adventure with confidence.
What is the standard shipping time for bikes and gear?
We typically process orders within 1-2 business days. Standard shipping for accessories takes 3-5 days, while fully assembled bikes are shipped via specialized freight and usually arrive within 7-10 business days.
Do you offer professional assembly for online bike purchases?
Yes, every bike purchased from Biket Hillcrest undergoes a professional pre-delivery inspection. We ship our bikes 95% assembled; you will only need to attach the handlebars, pedals, and front wheel using the provided tool kit.
What is your return policy for sporting goods?
We offer a 30-day return policy for most items in new, unused condition with original packaging. Please note that a restocking fee may apply to high-performance bicycles that have been ridden outdoors.
Are the bikes covered under a manufacturer warranty?
Absolutely. All new bikes sold through Biket Hillcrest come with a full manufacturer’s warranty covering frame defects and component malfunctions. Duration varies by brand, typically ranging from 2 years to a lifetime.
Can I finance my purchase?
Yes, we partner with several financing providers to offer flexible monthly payment plans. You can select the financing option at checkout to see if you qualify for 0% APR terms.
How do I determine the right bike size for me?
We provide a comprehensive sizing chart on every product page based on height and inseam. If you are between sizes, we recommend contacting our expert support team for a personalized fit consultation.